If your jewelry breaks, we’ll repair it. And if we can’t repair it, we’ll replace it!
Additional perks
Your protection plan also includes complimentary services of ring resizing, polishing, and refinishing, and more!
Accidental damage
Your provides coverage for lost center or accent stones, chips, cracks and more!
Zero deductible
You will not be charged a deductible after the purchase of an Extend protection plan.
Peace of mind
Wear your jewelry knowing that we have you covered!
Customer support is paramount
We offer a simple, easy claims process and a friendly customer service team that is happy to help!
How
Works
1
File a claim online or give us a call.
2
We may ask you to return the product.
3
Your repaired or replaced item will be sent back in no time!
We’ve made filing a claim online simple and easy
Just visit extend.com/customers and one of your virtual claims assistants will guide you through it, step by step and your claim will be processed within minutes.
We believe the value and peace of mind that Extend offers is exceptional and worth the investment.
Over the years we’ve worked with several different insurance companies and plan and extended warranty service providers. We have been very impressed with Extend’s service and value, and have since partnered with them to offer comprehensive protection plans for the majority of our jewelry offerings. All Extend plans come with:
Extended warranty coverage
Accidental Damage (ADH) Coverage
5 years -or- Lifetime Term
$0 Deductible
Frequently Asked Questions
Extend Accidental Damage (ADH) Protection Plans (Available for US Orders Only)
What is an Extend Jewelry Accidental Damage from Handling (ADH) Protection Plan?
The Extend Jewelry ADH Protection Plan is in effect from day one alongside the manufacturer's limited warranty, and provides coverage for accidental damage, and defects in workmanship and/or materials, including operational failure from normal wear & tear. This includes broken, bent or worn prongs, clasps and hinges; knotted or broken links in necklaces and bracelets; broken or lost pins and earring posts; stretched or broken pearl necklaces; and cracked or thinning ring shanks.
This plan also includes services for the covered product such as ring sizing (excluding initial ring sizing at the time of purchase); refinishing and polishing; rhodium plating white gold; resetting of diamonds and gemstones; repair of chipped or cracked stones (including center stones); and replacement for loss of diamond or gemstone center stone(s) and/or side/enhancement stones due to a defect in the setting or ADH.
I bought a Jewelry ADH Protection Plan, but my issue is a manufacturer's defect. Who do I contact for a claim?
If you still fall under the manufacturer's warranty period, please reach out directly to us. If the issue was a result of accidental damage, or falls outside of the manufacturer's warranty period, please file a claim online through the Extend Customer Claims Portal for immediate service, or contact Extend's Customer Care Team at 1-877-248-7707.
How many times can I use the Extend Jewelry ADH Protection Plan?
As part of the Extend Jewelry ADH Protection Plan, you will either get your jewelry item repaired or you will get a single replacement of a like or comparable product should it become defective. This will be up to Extend's discretion and the damage occurred to your jewelry item. You can also file a claim to request additional services including ring sizing (excluding initial ring sizing at the time of purchase); refinishing and polishing; tightening of stones, and more.
What are the benefits of an Extend Jewelry ADH Protection Plan?
Extend provides peace of mind and financial protection should there be accidental damage to your jewelry item. Additionally, when the manufacturer's warranty expires, the Extend Jewelry ADH Protection Plan will continue to cover accidental damage, as well as defects from workmanship and/or materials, including operational failure from normal wear & tear. Extend is a reliable service that makes purchasing and filing claims on protection plans seamless through an easy-to-use online portal and great customer experience team.
What products are covered?
The Extend Jewelry ADH Protection Plan covers bracelets, earrings, necklaces, rings, charms & pendants, jewelry sets, body jewelry, anklets, brooches & lapel pins priced under $50,000 USD. The Extend team works with partner merchants to identify all eligible products and match them to a protection plan.
What information do I need to utilize my Extend Jewelry ADH Protection Plan?
Please have your contract ID and/or email address handy in order to file a claim through the Extend Customer Claims Portal , or by contacting Extend's Customer Care Team at 1-877-248-7707.
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 1-877-248-7707, or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal .
Where is my contract ID?
Once we receive your order we work hard behind the scenes to create your perfect piece of jewelry. When production is complete and we prepare to ship your item to you, we will submit your protection contract to Extend. When this happens, you will receive an email directly from Extend with all of your coverage details, including:
Contract ID
Warranty Term Length
Coverage Dates
Product Name
Coverage begins the moment you receive your item.
Please contact the Extend Customer Care Team if you receive your item but have not yet received this email: WarrantyOps@Extend.com.
If a product covered by Extend is replaced under the MFR warranty, does the Extend plan cover the new product?
Yes, the replacement product will continue to be covered under Extend's Jewelry ADH Protection Plan.
What is the process to file a claim under an Extend Jewelry ADH Protection Plan?
Extend makes it easy for Customers to file a claim either through the call center or the online portal. Below are the steps you may go through to have your jewelry item repaired or replaced:
The Customer provides a contract ID, email address, or another piece of identifying information to Extend.
Extend entitles (validates) contract coverage by ensuring the plan is active.
The Customer answers a few adjudication questions about the defective item (ex: when the item broke, what happened, etc).
The Customer will be issued a shipping label via email to return the defective item.
Once the item is shipped, they will receive an approval confirmation email with a link to purchase a new item and/or updates around the item being repaired or serviced.
The Customer will be prompted to buy an additional Extend Jewelry ADH Protection Plan on the new jewelry item during the checkout process on the Merchant's website.
If the item was repaired or serviced, the Customer's Extend Jewelry ADH Protection Plan will still be valid. They will have additional repairs or services available for the length of the protection plan, up to the limit of liability (retail price) of the original purchased item.
If I experience any complications during the Extend Claims process, what can I do?
The Customer can contact the Extend Customer Care Team in the Extend Customer Claims Portal or over the phone at 1-877-248-7707.
Can I cancel my Extend Protection Plan? What is the refund policy?
Yes, you may cancel your coverage at any time. Should you cancel within the within the return window defined by our Return Policy you will be entitled to a full refund. Should you choose to cancel after the return window has expired, you may be entitled to a prorated refund on the unused portion of your service contract. This prorated amount is calculated automatically by Extend and communicated back to The Natural Sapphire Company, whom will issue your refund.
